The Technology Stack. No Two Agencies Are Exactly Alike

Part 1 of Winning@Virtual
March 31, 2021

Would you like to know the most important technologies that PIA members use in their agencies? Would you like to see a list of vendors that work with these technologies and get assistance in selecting the vendor that is right for your agency? If so, Part 1: Technology Stack of our Winning@Virtual toolkit has you covered.

In Part 1 of Winning@Virtual, PIA has identified the top technologies that can have the most impact on your customers' experience and grouped them into basic and advanced. Our goal is to help you evaluate which technologies make sense for you and to help you choose vendors that are right for your agency. The basic technologies include voice over IP, email marketing, video conferencing, and live chat. The advanced technologies include social media and search advertising, virtual assistants, collaboration tools, chat bots, and net promoter scores and referrals.

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Thank you to The PIA Partnership for making all of this possible! PIA Partnership companies include: Encompass Insurance, Erie Insurance, Liberty Mutual, Met Life Auto & Home, National General Insurance, Progressive Insurance, Selective Insurance Group, State Auto Insurance Companies, The Hanover Insurance Group, Travelers, and West Bend Mutual Insurance Company.

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