PIA Webinar Spotlight

The latest PIA webinars.
June 17, 2020

How Empowered Employees Impact the Client Experience– June 17, 2 PM ET

Empower (verb): Give someone the authority or power to do something. Or better yet: Make someone stronger and more confident, especially in controlling their life (or in this case, their job).

Empowered employees have a sense of ownership in their organization, their team and their individual jobs. Micromanagement and unnecessarily tight procedural controls can limit an employee's ability to create solutions that boost customer service. And in the worst-case scenario, it could even stifle the urge to help.

Learn what people need to feel empowered toward providing the ultimate customer experience.

Join the Omnia team for a PIA members-only free webinar on June 17th at 2:00 PM ET to learn why empowered employees:

Improve productivity

  • Reduce cost & turnover
  • Provide better customer service

This webinar is hosted by The Omnia Group and is free for PIA members only. Register.

Other upcoming PIA webinars:

IdealTraits Webinar – June 30 at 1 PM ET

Hartford Flood Webinar – July 30 at 2 PM ET

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