2020 Agent Survey: How Technology Drives Competition
Agency owners appear to have little idea about where their carriers are going with technology and they are concerned that their investments in technology will have the right return on investment (ROI). These were among the findings from the 2020 NUPC/PIA Independent Agent Survey, just completed.
This year’s survey and analysis focused specifically on the issues independent agents face in managing technology in their agencies. Results were posted in a series of articles with charts and graphics on PC360. The findings will also be featured in the National Underwriter and in PIA Connection. The PIA the PIA IT-Leadership Advisory Board (PIA IT-LAB) will also review the survey results.
Since 2017, National Underwriter Property & Casualty has partnered with PIA National to develop insights from the perspective of independent Property & Casualty insurance agents and brokers throughout the U.S.